365 DAYS DATABASE SUPPORT
We are having trusted resources who know your data inside and out when database changes are required. We have dedicated DBA support team that works on shifts to provide your database at 24x7x365 days continuous support.
SERVICE LEVEL AGREEMENT
Our SLA provides a quick responsive time. We provide access to you at all service level to track the routines. With our service level agreement you get-
- OPTIONS FOR CUSTOM SERVICE LEVELS
- SEVERITY LEVELS BY INCIDENT TYPE
- ESCALATION PROCEDURES
- BACK-UP AND RECOVERY SERVICE LEVELS
- LIGHTS-ON AND LIGHTS-OFF SUPPORT HOURS
Managing large databases sometimes become a daunting task but as the database is a mission critical system which can result into huge losses, therefore, you need to have support at all times. Cetpa Technologies offers 24X7 support to all local and offshore clients. We work unitedly to meet your organization goals by delivering promised service levels, dedicated hours of working and technical expertise. The milestone of our organization is responsive services, transparency, competitive price, reliability, and scalability.
WELL-DEFINED ROLES, MODELS, AND PROCEDURES
Since your database system is critical, we ensure that we have a DBA team working for you who are having troubleshooting experience on all database issues. We have well-defined roles and responsibilities of each team member and they complete with full dedication. Each member works on a defined model and procedures with defined time-constraint.
ON-DEMAND DATABASE SUPPORT
With deep expertise, our database services support on-demand databases like Oracle, DB2, My SQL, Microsoft SQL server. We scale our services up and down as per your requirements. We implement and manage these services on a very cost-effective way by working on global database models.
STANDARD SUPPORT FOR REMOTE DATABASE
We assure that you get the standard expertise help in managing your remote database. We have proven reputation among our clients. We are familiar with the ongoing changes in the business and we provide you the access to monitor and manage your database.